KOSMIMA Private Experience – Booking Policy

Consultation Formats & Prices

The KOSMIMA Private Experience is available in two formats:

• 30-minute consultation — €35

• 45-minute consultation — €45

The consultation fee is fully deductible from any jewelry purchase made following the consultation.

Payment

All consultations must be paid in full at the time of booking.

Appointments are confirmed only once payment has been successfully completed.

Cancellations & Rescheduling

Consultations can be cancelled or rescheduled up to 12 hours before the scheduled appointment time.

If cancelled within this timeframe, the client will receive a voucher equal to the consultation fee, which can be:

• used toward the purchase of jewelry, or

• used to book a new KOSMIMA Private Experience consultation.

The voucher has no cash value and is non-refundable.

Late Cancellations & No-Shows

Cancellations made less than 12 hours before the scheduled appointment, or failure to attend the consultation, are considered a no-show.

In these cases, the consultation fee is non-refundable and no voucher will be issued.

General Notes

The KOSMIMA Private Experience is a one-to-one, dedicated service reserved exclusively for each client.

By booking a consultation, the client agrees to respect the scheduled time and the terms outlined in this policy